Never chase a lab entry again
Trialsights asks your site coordinators the right question at the right time, reminds them until it's answered, and tracks every lab from drawn to entered in your EDC.
From check-in to verified EDC entry
A single closed-loop cycle takes every lab draw from question asked to data confirmed in your EDC, without anyone chasing.
- 1
Scheduled check-in
On your cadence, every site coordinator is asked: were any labs drawn for your participants?
- 2
Smart reminders
No response triggers spaced reminders across push, SMS, and email, respecting site quiet hours.
- 3
Automatic escalation
Still silent? The cycle escalates to your surveillance lead with full context, or auto-closes per your policy.
- 4
EDC closed-loop
Labs reported but EDC not updated? The entry is tracked until it lands, and verified by your lead.
Built for surveillance leads and busy coordinators
Configurable enough for your protocol, simple enough that coordinators respond in seconds.
Multi-channel notifications
Coordinators get check-ins where they actually look: push, SMS, and branded email, configurable per trial and per site.
Secure web fallback
No app installed? A one-tap link with SMS code verification lets coordinators respond from any browser, with the same checklist and the same audit trail.
Configurable cadence
Check-in frequency, reminder intervals, max reminders, quiet hours: tuned per trial, overridable per site.
EDC turnaround analytics
Track the hours from labs drawn to EDC entry, percent completed within 24 hours, and pending gaps, all exportable to CSV.
Role-based escalation
Unanswered check-ins and overdue EDC entries escalate automatically to the surveillance lead, and optionally to sponsor or CRO contacts.
Immutable audit trail
Every response records who, when, and through which channel (app, web, lead override, or auto-close) with tamper-evident versioning.
What changes once the loop is automated
Less manual chasing, more confidence in your lab data and your audit readiness.
Faster lab-to-EDC turnaround
Closing the loop the moment labs are drawn means data lands in your EDC sooner, not days later when someone remembers.
Fewer unanswered follow-ups
Spaced, multi-channel reminders and automatic escalation mean check-ins stop slipping through the cracks.
A complete response audit trail
Every check-in, reminder, response, and override is recorded with channel and timestamp, ready for inspection.
Put your lab follow-up on autopilot
See a live check-in cycle, escalation flow, and turnaround report on a demo trial.